F.A.Q
📸 Which type of photo is best suited to creating a portrait Custom ?
Send us your best photo, clear and well-lit, for a perfect Custom portrait!
🤳 Can I send you several photos so that you can assemble the people in my portrait?
Of course you can! Of course, it's more convenient for our artist to have all the people together in one photo, but you can send us several photos with the people separated, and our team will bring them together in your portrait.
👨👩👧 Is it possible to draw more than 6 characters?
It's possible! Contact us directly by email : [email protected]
🐶 Is it possible to add pets to the portrait?
That's right! This feature is available for Simpson portraits, One Piece portraits, Naruto portraits and Rick & Morty portraits.
🤓 Can I make special requests of the designers?
Of course you can! Simply reply to the order confirmation e-mail with your specific requests.
🤔 Do you send a print preview?
Yes, we send you a preview of your portrait before we go to print, to make sure you're happy with the result. We take care to check every detail to guarantee you a quality product.
🖌️ Can I have my portrait retouched?
Of course we do! Your satisfaction is our priority, so if a detail bothers you on your drawing, we'll rework it to make it perfect in your eyes! What's more, portrait retouching is free! Just fill in our retouching form.
⏰ How long will it take to produce and deliver my portrait?
Our artists usually produce your portrait within 48-72 hours of placing your order. You will receive it by e-mail within this time.
For personalized portraits in poster and frame format, add 5 to 7 working days to the above lead time for printing and delivery.
We endeavor to meet our usual delivery times, but in the event of an overload of orders, these times may be extended. We thank you for your understanding and promise to deliver your portrait as soon as possible.
🚚 What are the delivery costs?
Free delivery on all portrait orders.
📏 What are the dimensions of the Custom portrait in Poster and Frame?
All our portraits, from the Custom Simpson Poster to the Custom One Piece Frame, are printed in A3 format (29.7x42cm).
In our opinion, this is the perfect format for a beautiful wall decoration!
🖨️ What materials are used for the Poster and Frame?
Our posters are printed on high-quality matte photo paper, so the print will last a lifetime! As for our framed portraits, these feature an elegant black-stained natural wood frame, ideal for decorating your room.
🎁 For what occasions should you offer a Custom Cartoon Toi portrait?
The Custom Cartoon Toi portrait is the perfect gift idea for birthdays, Father's Day or Mother's Day, Christmas, Valentine's Day, etc.
It's also a great way to please a close manga or anime fan!
🌎 Do you deliver internationally?
We deliver throughout the European Union!
❌ Can I cancel or change my order after I've placed it?
As we spend several hours drawing each portrait, we cannot refund your order. On the other hand, as mentioned above, retouching of personalized portraits is free of charge, so you're guaranteed the perfect Custom portrait!